Palm Beach County Water Utilities NearPoint Support

Company Overview

The Palm Beach County Water Utilities Department operates 24 hours a day, seven days a week, to provide a reliable supply of superior quality drinking water to approximately 500,000 residents in the central and south-central unincorporated areas of the County and the western communities.


The Problem

“Our users were unable to open their Mimosa Archive from their desktop. This was occurring very randomly and was not always related to rev levels, versions, etc. The challenges were everywhere, whether it was regarding rights or permissions, Mimosa corruption, Switch, Router, or DNS.”


The Solution

“Our Archive360 project manager worked tirelessly and used every tool available trying to find the failure point. We devised a work around while we continued to troubleshoot. We were unable to find the program problem but Archive360’s work-around really fixed numerous issues with Exchange, MSIE, and Microsoft. We published the change to all end users and have not encountered any issues.”


The Results

"The Archive360 team had a great work ethic and their curiosity in finding the root-cause of our problems was appreciated, as well as their excellent troubleshooting and product knowledge/skills. We were able to satisfy all issues, which actually resulted in a much better solution than rebuilding our system from scratch. Our Mimosa Archive User interface is faster and better than before.”