Welcome to Archive360 Customer Support

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Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it.  Access Support Portal to submit and track your support requests anytime.

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Assistance and Answers Anytime

Archive360 Knowledge Base connects customers with immediate answers to support questions with support articles and best practices.

 

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Contact us through email: support@archive360.com

Your Customer Support Program

Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service. 

Support At-A-Glance

Features Standard Support Premium Support
Problem Diagnosis    
Resolving Incidents    
Software Update      
Product Usage      
Standard Hotline        
8am – 5pm Online Support       
Dedicated 24/7 Hotline       
24/7 Online and Phone Support       
Accelerated Response Times/SLAs       

Proactive Monitoring with AdminAssist

Some customers require additional, proactive support.  AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations.  Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution. 

Find out more

Helpful Resources

Datasheet

Customer Support Datasheet

Download this datasheet to learn more about the services included in Archive360's Customer Support offering.

Blog

When is it OK to Delete Data?

The legal best practice is to delete records when expired and general data as soon as the data no longer has value for the company.

Datasheet

Archive360 AdminAssist

Learn how Archive360 AdminAssist provides active monitoring for a customer's entire Archive360 environment.

PODCAST

Long Term Archiving for Regulatory Compliance

We discuss long-term cloud archiving requirements for regulatory compliance with Jason Bero, Privacy, Risk and Compliance Officer, Microsoft Canada.

Contact Us to Learn More