Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it. Access Support Portal to submit and track your support requests anytime.
Archive360 Knowledge Base connects customers with immediate answers to support questions with support articles and best practices.
Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service.
|Features||Standard Support||Premium Support|
|8am – 5pm Online Support|
|Dedicated 24/7 Hotline|
|24/7 Online and Phone Support|
|Accelerated Response Times/SLAs|
Some customers require additional, proactive support. AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations. Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution.