Want Answers Fast?

Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it.  Access Support Portal to submit and track your support requests anytime.

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Assistance and Answers Anytime

Archive360 Knowledge Base connects customers with immediate answers to support questions with support articles and best practices.

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Don't have a Customer Support account? 

Contact us through email: support@archive360.com

Your Customer Support Program

Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service. 

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Support at-a-Glance

Features Standard Support Premium Support
Problem Diagnosis
Resolving Incidents
Software Update
Product Usage
Standard Hotline  
8am – 5pm Online Support  
Dedicated 24/7 Hotline  
24/7 Online and Phone Support  
Accelerated Response Times/SLAs  

Proactive Monitoring with AdminAssist

Some customers require additional, proactive support.  AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations.  Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution. 

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