Welcome to Archive360 Customer Support

Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it.  Access Support Portal to submit and track your support requests anytime.

Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service. 

Some customers require additional, proactive support.  AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations.  Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution.