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    Welcome to Archive360 Customer Support

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    Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it.  Access Support Portal to submit and track your support requests anytime.

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    Assistance and Answers Anytime

    Archive360 Knowledge Base connects customers with immediate answers to support questions with support articles and best practices.

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    Contact us through email: support@archive360.com

    Your Customer Support Program

    Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service. 

    Support At-A-Glance

    Features Standard Support Premium Support
    Problem Diagnosis    
    Resolving Incidents    
    Software Update      
    Product Usage      
    Standard Hotline        
    8am – 5pm Online Support       
    Dedicated 24/7 Hotline       
    24/7 Online and Phone Support       
    Accelerated Response Times/SLAs       

    Proactive Monitoring with AdminAssist

    Some customers require additional, proactive support.  AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations.  Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution. 

    Find out more

    Helpful Resources

    Datasheet

    Customer Support Datasheet

    Download this datasheet to learn more about the services included in Archive360's Customer Support offering.

    Download Datasheet

    Blog

    When is it OK to Delete Data?

    The legal best practice is to delete records when expired and general data as soon as the data no longer has value for the company.

    Read this Blog

    Datasheet

    Archive360 AdminAssist

    Learn how Archive360 AdminAssist provides active monitoring for a customer's entire Archive360 environment.

    Download Datasheet

    PODCAST

    Long Term Archiving for Regulatory Compliance

    We discuss long-term cloud archiving requirements for regulatory compliance with Jason Bero, Privacy, Risk and Compliance Officer, Microsoft Canada.

    Listen to this podcast

    Contact Us to Learn More

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