Welcome to Archive360 Customer Support
World-class product support for your long-term success.
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Want Answers Fast?
Support Portal is the Archive360 self-service portal that connects customers with the technical support and resources right when they need it. Access Support Portal to submit and track your support requests anytime.
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Assistance and Answers Anytime
Archive360 Knowledge Base connects customers with immediate answers to support questions with support articles and best practices.
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Don't have a Customer Support account?
Contact us through email: support@archive360.com
Your Customer Support Program
Customer success is a top priority at Archive360. Our global Customer Support team is here to ensure the Archive360 solution you have implemented delivers the business outcomes you need. That’s why we offer a Standard Support Plan with every Archive360 subscription. For those customers who need additional support, we offer a Premium Support option. Check out the Support At a Glance below for more details about the levels of support and service.
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Support at-a-Glance
Features | Standard Support | Premium Support |
Problem Diagnosis | ||
Resolving Incidents | ||
Software Update | ||
Product Usage | ||
Standard Hotline | ||
8am – 5pm Online Support | ||
Dedicated 24/7 Hotline | ||
24/7 Online and Phone Support | ||
Accelerated Response Times/SLAs |
Proactive Monitoring with AdminAssist
Some customers require additional, proactive support. AdminAssist provides an optional support service delivering continuous 24/7 monitoring of customers' Archive360 implementations. Our Cloud Services team not only proactively monitors the performance of your implemented Archive360 platform, but also the cloud resources supporting the solution.
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