Each day, our global economy generates ~350-billion pieces of that legacy form of communication we call email.[Email Statistics Report, 2022-2026. Radicati Group] Perhaps it is a little facetious to label email as akin to the Pony Express, but the combination of broadly deployed devices and numbers of applications has led to many new forms of communication.
The modern workplace is really an integration of technologies that delivers traditional phone-calls, virtual meetings, content collaboration, email, and all types of “chat” related interactions. Individuals work in hybrid environments, sometimes in an office, perhaps work from home, or travelling. Cloud-based solutions provide the integration necessary to support different working models and highly collaborative environments, now referred to as Unified Communications.
Unified Communication providers enable and create the interaction environments such as Microsoft, Slack, Zoom, Google, RingCentral, and similar - business critical applications for most organizations today. Relevant statistics include an estimated:
These are representative statistics and focus primarily on enterprise use cases. The innumerable interactions in SMS and direct messaging applications, which are “mixed use” for business and private communications, only expands the unified universe.